About Me

"If more of you, means less of me"

My name is Joanna Marie Barabad, 29 years old and I am an all around Virtual Assistant by day, and Christ follower, ALWAYS!

I am a customer service staff turned Team Lead at the age of 22 years old. I explored the world of freelancing in 2018 and I've learned to love the freedom yet challenging jobs.

I am now learning the ropes in digital marketing and looking at having my own digital marketing agency soon!

I am also a very active servant of God. I serve in the Light of Jesus Family Cebu as a lead worshipper, servant leader of the Singles Group and I lead the Admin Cluster for The Feast Thursday Parklane. I am also leading the sponsorships / partnerships committee for Kerygma Conference Visayas.

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Professional Experience

I'll enlist my professional background from when I was a tiny 18 year old to a daring 29 years old, ready to conquer the the freelancing world.

BlueShyft / VirtualStaff365

Operations Support Officer

●       Handling inbound calls from newsagencies to provide support for services offered
●       Make outbound calls to newsagencies to check status of parcels or other equipment needing update by the client.
●       Real time update on Google Sheets for any updates made per newagency called and provide updates by calling partners.
●       Update information on CRM as requested by the newsagency or client

Teleperformance

Team Lead

●       Develop agent’s customer service skills through one to one coaching
●       Monitors calls and identifying agent’s behavior that hinders them to reach their KPI
●       Explain KPI’s to agents and educate agents of the skills to be learned and acquired to reach KPI
●       Perform administrative tasks like updating agent’s paid time off, time adjustments and address HR concerns

Teleperformance

Customer Service Representative

Handles customer service through phone calls
Provide basic troubleshooting steps with the customer for their faulty landline.
Educate customers of the solution and next steps to be done to resolve their issue with their landline
Create trouble tickets to send a Communications technician for the customer

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